Privacy Policy | Bentonville Handyman Co

1. Scope and Agreement

This Privacy Policy applies to information collected by Bentonville Handyman Co ("Bentonville Handyman Co," "we," "us," or "our") through bentonvillehandyman.com, our website forms, email, telephone and text communications, estimates, scheduling, project documentation, invoices, and other interactions relating to our services.

By using the website or voluntarily providing information to us, you acknowledge the practices described in this Policy. This Policy does not replace any separate service agreement, estimate, invoice terms, warranty terms, or other contract between you and Bentonville Handyman Co.

This website and our services are intended primarily for customers located in Bentonville, Bella Vista, Rogers, and nearby Northwest Arkansas communities in the United States.

2. Information We Collect

Information you provide directly

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address, mailing address, project address, or city.
• Descriptions of requested work, property or project details, preferred appointment times, access instructions, and other information you include in a request.
• Photos, videos, measurements, inspection reports, punch lists, receipts, plans, or other materials you send for estimating, scheduling, performing, documenting, or warranting work.
• Communications and records of calls, texts, emails, estimates, appointments, work orders, invoices, payments, complaints, and customer-service interactions.
• Information needed to identify an authorized property owner, tenant, landlord, property manager, business representative, or other person involved with a project.

Information collected automatically

When you visit the website, our hosting, security, or technical service providers may automatically receive information such as your Internet Protocol address, approximate location derived from that address, browser type, device type, operating system, referring page, pages viewed, dates and times of access, error logs, and similar network or device information.

Information from other sources

We may receive information from a person who refers you, a property owner or manager, a contractor or subcontractor, a social-media platform when you contact us there, a payment or scheduling provider, a public record, or another source when reasonably necessary to provide or protect our services.

3. How We Use Information

We may use information for the following legitimate business and legal purposes:

• Responding to inquiries and determining whether we can assist with a requested project.
• Preparing estimates, scheduling visits, communicating about arrival times, performing work, obtaining approvals, documenting job conditions, and providing follow-up or warranty service.
• Creating and maintaining customer, project, accounting, tax, payment, insurance, safety, and business records.
• Processing payments through us or a payment service provider and addressing chargebacks, collection matters, or billing disputes.
• Confirming property access, preventing fraud, protecting people and property, securing the website, investigating misuse, and enforcing agreements.
• Improving our website, customer service, operations, scheduling, and service offerings.
• Complying with laws, regulations, permits, subpoenas, court orders, insurer requirements, governmental requests, and professional obligations.
• Sending marketing communications only when permitted by law and consistent with your choices.

We may create aggregated or de-identified information that cannot reasonably identify you and use that information for lawful business purposes.

4. Calls, Text Messages, and Email

When you provide a telephone number or email address in connection with a service request, estimate, appointment, or project, you authorize us to contact you through those channels about that request or business relationship. Communications may include questions about the work, estimates, scheduling, arrival updates, approvals, invoices, payment reminders, project records, and customer-service follow-up.

Consent to receive service-related communications is limited to the business purpose for which you provided the contact information and is not consent to receive unrelated marketing. Consent to marketing is not a condition of purchasing services. Message and data rates may apply to text messages.

You may ask us to stop promotional emails or promotional texts at any time by using the unsubscribe method provided, replying STOP to a promotional text, or contacting us. Requests to stop promotional communications do not prevent us from sending non-promotional messages reasonably necessary to complete, administer, document, or protect an existing request, transaction, appointment, project, payment, warranty matter, or legal obligation.

5. How We Disclose Information

We may disclose information only as reasonably necessary for the purposes described in this Policy, including to:

• Service providers: website hosting, email, communications, scheduling, invoicing, payment processing, data storage, cybersecurity, analytics, bookkeeping, and other vendors working for us.
• Workers and project participants: employees, technicians, contractors, subcontractors, suppliers, property managers, owners, tenants, or other authorized participants when information is needed to estimate, coordinate, perform, deliver, inspect, document, or warrant work.
• Professional advisers: attorneys, accountants, insurers, adjusters, consultants, financial institutions, and collection professionals.
• Government and legal recipients: courts, regulators, law enforcement, permitting authorities, emergency responders, or other parties when we reasonably believe disclosure is required or permitted by law, needed to protect rights or safety, or necessary to investigate fraud or wrongdoing.
• Business transactions: a buyer, successor, lender, or adviser in connection with a proposed or completed sale, merger, reorganization, financing, transfer of assets, bankruptcy, or similar business transaction, subject to applicable law.
• At your direction: any person or organization you authorize us to contact or share information with.

We do not sell personal information for money. We also do not knowingly disclose customer personal information for cross-context behavioral advertising. If our practices materially change, we will update this Policy and provide any notice or choice required by law.

Project photos and marketing

We may take or retain project photos and videos for estimating, work documentation, quality control, safety, insurance, dispute resolution, and warranty purposes. We will not knowingly publish a customer's name, recognizable face, private documents, precise residential address, or other clearly identifying information for advertising without appropriate permission. Photos that do not reasonably identify a person or exact location may be used to illustrate our workmanship unless you ask us not to before publication.

6. Cookies, Logs, and Online Technologies

The website or its hosting and security providers may use cookies, local storage, server logs, and similar technologies that are necessary to deliver pages, remember limited preferences, operate forms, prevent spam, detect malicious activity, diagnose errors, measure basic website performance, and maintain security.

Most browsers allow you to block or delete cookies. Blocking necessary technologies may affect website features or form operation. Because there is no single, universally accepted technical standard for browser "Do Not Track" signals, the website may not respond to every such signal. Where applicable law requires recognition of a valid opt-out preference signal, we will handle it as required.

7. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal needs. Retention periods vary depending on factors such as whether you become a customer, the type and duration of the project, warranty or safety considerations, accounting and tax requirements, insurance and licensing requirements, payment or collection matters, dispute-resolution needs, legal limitation periods, and the security or integrity of our systems.

When information is no longer reasonably needed, we may delete it, destroy it, anonymize it, or retain it in a form that does not reasonably identify you. Backup copies may remain for a limited period until overwritten or securely removed in the ordinary course.

8. Data Security and Incident Response

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the size and complexity of our business. These measures may include access restrictions, reputable service providers, software updates, spam controls, backups, secure disposal practices, and other safeguards designed to reduce unauthorized access, loss, misuse, or alteration.

No website, email, telephone, text, storage system, or Internet transmission is completely secure. Accordingly, we cannot and do not guarantee absolute security. You are responsible for using reasonable care when sending information and for avoiding unsecure transmission of highly sensitive information.

If we discover a security incident involving personal information, we will investigate and provide notices to affected individuals, regulators, or others when required by applicable law.

9. Your Choices and Privacy Rights

You may contact us to request that we:

• Confirm whether we maintain personal information about you.
• Provide access to or a copy of certain information, where required by law.
• Correct inaccurate information.
• Delete information that we are not legally or operationally required to retain.
• Stop or limit promotional communications.
• Consider another privacy request available under a law that applies to you and to our business.

To protect customers and prevent fraud, we may need to verify your identity, authority, and relationship to the information before acting on a request. We may deny or limit a request where permitted by law, including when information is needed to complete a transaction, provide requested services, maintain required records, protect legal rights, detect security incidents, comply with law, or protect another person's privacy.

Residents of states with comprehensive consumer privacy laws may have additional rights if, and only to the extent, the applicable law covers both the individual and Bentonville Handyman Co. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity. Where applicable law provides a right to appeal our decision, you may appeal by contacting us and stating that your request is an appeal.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. Children's Privacy

The website is a general-audience business website and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. A parent or legal guardian who believes a child has submitted personal information should contact us so we can review and, where appropriate, delete it.

11. Third-Party Websites and Services

The website may link to or interact with third-party websites or services, including social-media platforms, mapping services, payment providers, or other external resources. Those third parties operate independently and may collect information under their own policies. We are not responsible for the privacy, security, availability, or content of third-party services, and a link does not mean we control or endorse their practices.

If you post a review, comment, photo, or other information publicly on a third-party platform, that information may be visible to others and governed by that platform's terms and privacy policy.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, vendors, legal requirements, or information practices. The "Last Updated" date above identifies the current version. Material changes will apply prospectively unless applicable law permits otherwise, and we will provide additional notice when legally required.

Your continued use of the website after an update means you acknowledge the revised Policy. Nothing in this Policy waives rights or obligations that cannot lawfully be waived.

13. Contact Us

For questions, concerns, privacy requests, or requests to correct or delete information, contact:

To help us respond, please describe your request and provide enough information to identify the relevant interaction. Do not send highly sensitive information by ordinary email.